Shipping & Returns
Shipping Policy
Standard shipping is within 7-10 Business Days.
Express Shipping is within 5-6 Business days.
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Why Shipsurnace? :
You can protect your packages against loss or damage during shipping with insurance provided by the carriers or from independent third party insurers.
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By selecting Shipsurnace we are able to reship your order for free in the event of damage, loss, or delivery by the carrier. Shipsurance is optional, but by not selecting shipsurnace , the collection is not liable for lost damaged or stolen packages, including packages that are confirmed delivered by the carrier, but have not received.
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If shipping protection is not purchased, customer will be responsible for filing a claim with the carrier for the lost, stolen, or damaged package. Packages will not be reshipped nor will refunds be given in the event that packages show delivered, but not received by the carrier and if no shipsurance was purchased.
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Here are the links to file a claim with the carrier:
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USPS
https://www.usps.com/help/claims.htm
FedEx
https://www.fedex.com/en-us/customer-support/claims.html
UPS
https://www.ups.com/us/en/support/file-a-claim.page
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Damage , Lost or Stolen :
​​Liability for Damage, Loss, or Theft: In cases where the customer has not opted for shipping insurance, the MHM Collection holds no responsibility for any instances of damage, loss, or theft that occur after the package has been dispatched. Should you receive an item that is damaged, torn, or lost, you have the option to initiate a claim through the provided link with the shipping provider.
Return & Refund Policy
Return Policy Details:
We offer a 12-day Refund & Return policy from the delivery date of your order. Please note that items being returned must not show any signs of wear, damage, or tearing. In order to process your return smoothly, kindly ensure that the items are in their original condition.
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Initiating a Refund or Replacement:
If you find yourself in need of further assistance, please feel free to contact us at themhmcollection@gmail.com. To streamline the process, kindly include a clear photo of the item(s) in question. Our dedicated team will promptly guide you through the necessary steps to initiate a refund or replacement based on your situation.
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We genuinely appreciate your business and strive to provide you with the best possible service. Thank you for choosing us for your purchase.