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Shipping & Returns

Shipping Policy

Standard shipping is within 3-7 Business Days. Express Shipping is within 3-4 Business days. 

Why Shipsurnace? :

You can protect your packages against loss or damage during shipping with insurance provided by the carriers or from independent third party insurers.

By selecting Shipsurnace we are able to reship your order for free in the event of damage, loss, or delivery by the carrier.  Shipsurance is optional, but by not selecting  shipsurnace , the collection is not liable for lost damaged or stolen packages, including packages that are confirmed delivered by the carrier, but have  not received.

If shipping protection is not purchased, customer will be responsible for filing a claim with the carrier for the lost, stolen, or damaged package. Packages will not be reshipped nor will refunds be given in the event that packages show delivered, but not received by the carrier and if no shipsurance was purchased.

Here are the links to file a claim with the carrier:

USPS

https://www.usps.com/help/claims.htm

FedEx

https://www.fedex.com/en-us/customer-support/claims.html

UPS

https://www.ups.com/us/en/support/file-a-claim.page

Damage , Lost or Stolen : If the customer did not select shipsurnace the MHM Collection is not liable for any damages, lost or stolen packages after it has been shipped out . If you receive your item damaged , torn or lost you may file a claim with the shipping provider link above.

Return & Refund Policy

Return: 12 Day Refund & Return policy after the delivery date. Items can not be worn, damaged or torn.If Customer did not select shipsurnace at checkout , we are not liable and will not send replacement or refund. So, we highly recommend shipsurance. If customer has purchased shipsurance at checkout then the customer can be considered for a refund or replacement in the event of the item(s) being damaged or lost. Items must be within 12 day Return policy. 

Send an email + Photo to info@themhmcollection.com for further assistance.

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