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Shipping & Returns

Shipping Policy

Standard shipping is within 7-10 Business Days.

Why Shipsurnace? :

You can protect your packages against loss or damage during shipping with insurance provided by the carriers or from independent third party insurers.

By selecting Shipsurnace we are able to reship your order for free in the event of damage, loss, or delivery by the carrier.  Shipsurance is optional, but by not selecting  shipsurnace , the collection is not liable for lost damaged or stolen packages, including packages that are confirmed delivered by the carrier, but have  not received.

If shipping protection is not purchased, customer will be responsible for filing a claim with the carrier for the lost, stolen, or damaged package. Packages will not be reshipped nor will refunds be given in the event that packages show delivered, but not received by the carrier and if no shipsurance was purchased.

Here are the links to file a claim with the carrier:

USPS

https://www.usps.com/help/claims.htm

FedEx

https://www.fedex.com/en-us/customer-support/claims.html

UPS

https://www.ups.com/us/en/support/file-a-claim.page

Damage , Lost or Stolen :

​Liability for Damage, Loss, or Theft: In cases where the customer has not opted for shipping insurance, the MHM Collection holds no responsibility for any instances of damage, loss, or theft that occur after the package has been dispatched. Should you receive an item that is damaged, torn, or lost, you have the option to initiate a claim through the provided link with the shipping provider.

Return & Refund Policy

30-Day Mental Healing Loungewear Return Policy

At [Mental Healing Loungewear], we strive to provide you with clothing that contributes to your mental well-being. We understand that sometimes a product may not meet your expectations. That's why we offer a 30-day return policy to ensure your satisfaction.

 

Please review the following guidelines carefully:

  1. Time Frame: You have 30 days from the date of purchase to initiate a return.

  2. Condition of the Product: To be eligible for a return, the item must be in its original condition, unworn, and untarnished. It must also include all tags and packaging.

  3. Return Form: To initiate a return, you must fill out our return form completely, providing all required information.

  4. Exclusions: We are not liable for products that are damaged or lost during transit. Returns of damaged or lost items will not be accepted.

  5. Refund Process: Once your return is received and inspected, we will process your refund within 2-3 Business days. The refund will be issued to the original payment method used for the purchase.

  6. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part.

  7. Final Sale Items: Certain items may be marked as final sale and are not eligible for return or exchange. Please check the product description carefully before making a purchase.

  8. Contact Us: If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team at themhmcollection@gmail.com.

By purchasing from [Mental Healing Matters Loungewear Line], you agree to abide by the terms of this return policy.

[The MHM Collection] [Houston, Texas] [77449] [themhmcollection@gmail.com]

Return Request Form
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