Return/Exchange Policy
A legal disclaimer
Last Updated: May 26, 2025
The content on this website, including product descriptions, e-books, mental health resources, wellness messaging, and faith-based encouragement, is provided for general informational and educational purposes only and is not intended to replace professional medical, psychological, legal, or therapeutic advice, diagnosis, or treatment. All purchases made through The MHM Collective LLC website are governed by our posted terms, policies, and disclaimers.
By using this website and purchasing from The MHM Collective LLC, you agree to the following:
* The MHM Collective LLC is not liable for any loss, damage, theft, or misuse of items once they have been shipped and confirmed delivered by the shipping carrier, unless additional shipping protection such as Shipsurance has been purchased at checkout.
* All products, including loungewear, apparel, e-books, downloadable materials, and digital resources, are sold “as is” without warranties of any kind except where required by law.
* The MHM Collective LLC provides mental health resources, wellness content, and faith-based encouragement intended to support awareness, education, and personal growth. However, we are not licensed medical, mental health, or therapeutic providers, and our content, resources, and community support should not be considered a substitute for professional care or crisis services.
* Users are responsible for how they use the information, products, and resources provided through this website.
* The MHM Collective LLC operates under the laws of the State of Texas. Any legal disputes or claims arising from the use of this website, products, or services shall be handled in Harris County, Texas.
* We reserve the right to modify, update, or change this disclaimer and any website policies at any time without prior notice. Continued use of this website constitutes acceptance of any updates or revisions.
RETURN, REFUND & EXCHANGE POLICY
The MHM Collective LLC – Return & Exchange Policy
Last Updated: May 26, 2025
At The MHM Collective, we want you to feel comfortable, confident, and supported with every purchase. If something is not right with your order, we’re happy to help through our return and exchange process.
Return & Exchange Window:
Customers may request a return or exchange within 30 days of the delivery date.
📦 Return Eligibility
To qualify for a return or exchange, items must be:
* Unworn, unwashed, and in original condition
* Free from stains, odors, damage, or signs of wear
* Returned with original tags and packaging when applicable
Customers are responsible for return shipping costs unless the item received was incorrect or damaged due to our error. We currently do not provide prepaid return labels.
🚫 Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
* Sale or clearance items marked “Final Sale”
* E-books, downloadable products, and digital resources
* Items returned without approval from our support team
* Items damaged after delivery due to misuse or improper care
Important Shipping Notice
The MHM Collective LLC is not responsible for items lost or damaged during return shipping. We strongly recommend using a trackable shipping service when mailing returns or exchanges.
💳 Refund Process
Once your return is received and inspected, refunds are typically processed within 2–5 business days to the original payment method. Please allow additional time for your bank or payment provider to process the refund.
Original shipping fees are non-refundable unless the return is due to an error on our part.
🔄 Exchanges
Need a different size or received the wrong item? Eligible items may be exchanged within the 30-day window based on product availability.
Customers are responsible for return shipping costs unless the exchange is due to our mistake.
📧 How to Start a Return or Exchange
1. Email our support team at [themhmcollection@gmail.com]
2. Include your order number and reason for the return or exchange
3. Attach photos if your item arrived damaged or incorrect
4. Please allow 24–48 business hours for a response from our team
🛡️ Shipping Protection (Optional)
We offer optional shipping protection at checkout through Shipsurance.
If shipping protection is not purchased, The MHM Collective LLC is not responsible for lost, stolen, or damaged packages once marked as delivered by the shipping carrier. Customers must file claims directly with the carrier when applicable.
Carrier Claim Links:
* USPS: https://www.usps.com/help/claims.htm
* FedEx: https://www.fedex.com/en-us/customer-support/claims.html
* UPS: https://www.ups.com/us/en/support/file-a-claim.page
📞 Contact Us
The MHM Collective LLC
📧 Email: [themhmcollection@gmail.com](mailto:themhmcollection@gmail.com)
💬 Live Chat Available During Business Hours
📍 Houston, Texas 77449
🌐 [www.themhmcollection.com](http://www.themhmcollection.com)