Return/Exchange Policy
A legal disclaimer
Last updated:May 26,2025
The content on this website, including product descriptions, coaching information, and wellness messaging, is provided for general informational purposes only and is not intended as a substitute for professional advice, diagnosis, or treatment. All purchases made through The MHM Collection LLC website are governed by our posted terms and policies.
By using this website and purchasing from The MHM Collection LLC, you agree to the following:
MHM Collection LLC is not liable for any loss, damage, or misuse of items once they have been shipped and confirmed delivered by the carrier, unless Shipsurance shipping protection has been purchased at checkout.
All products, including loungewear and coaching materials, are sold “as is” and without warranties except where legally required.
All services and content provided through the site, including life coaching, are not medical, therapeutic, or psychological services and do not replace licensed professional care.
MHM Collection LLC operates under the laws of the State of Texas. Legal disputes will be handled in Harris County, Texas. We reserve the right to change this disclaimer and our policies at any time without notice. Continued use of the site means you accept all updates.
RETURN, REFUND & EXCHANGE POLICY
MHM Collection LLC – 30-Day Return & Exchange Policy
Last updated: May 26,2025
We want you to feel supported and empowered in every purchase from The MHM Collection. If something doesn’t feel right, we offer a 30-day return window for eligible items.
🗓️ Time Frame
You have 30 days from the date of delivery to request a return or exchange.
📦 Return Eligibility
To qualify for a return, the item must be:
Unworn, unwashed, and in original condition
Free from stains, odors, or signs of wear
Accompanied by original tags and packaging
With Returns you are responsible for paying to ship your order back. We do not provide return labels.
❌ Non-Returnable Items
The following items are final sale and not eligible for return or exchange:
Sale/clearance items marked "Final Sale"
Items returned without prior authorization
Items lost or damaged during return shipping
E-Books & Life Coaching Services
Note: MHM Collection is not liable for items lost or damaged in transit. We highly recommend using a trackable shipping service for your return.
💸 Refund Process
Once your return is received and inspected, your refund will be processed within 2–3 business days. The process for your return takes 1-2 weeks.
Refunds are issued to the original payment method only.
Shipping costs are non-refundable unless the return is due to our error.
🔁 Exchanges
Need a different size or color? You can exchange eligible items within the 30-day return window.
Exchanges are subject to stock availability.
You are responsible for the return shipping fee unless the exchange is due to an error on our part.
Steps to Return or Exchange:
1. Send an email . Click Here to send email.
2. Send your reason for return. Attach a photo if needed.
3. Include your Order number (Found on Receipt or Confirmation email sent via email)
4. Wait to hear back from our support team within 24-48 hrs.
🛡️ Shipping Insurance (Shipsurance)
We offer optional shipping protection through Shipsurance at checkout.
If shipping protection is not purchased, MHM Collection is not liable for lost, damaged, or stolen packages, including those marked “Delivered” but not received.
In such cases, customers must file claims directly with the shipping carrier.
📬 Filing a Shipping Claim Without Insurance
You can file a claim directly with the shipping carrier:
USPS: https://www.usps.com/help/claims.htm
FedEx: https://www.fedex.com/en-us/customer-support/claims.html
UPS: https://www.ups.com/us/en/support/file-a-claim.page
📞 Contact Us
If you have any questions or need help starting a return or exchange:
MHM Collection LLC
📧 Email: themhmcollection@gmail.com & Live Chat (During Business Hours)
📍 Location: Houston, Texas 77449
🌐 Website: www.themhmcollection.com